Grievance Officer

Last updated 1 November 2026

In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a grievance with our Grievance Officer.

Grievance Officer

• Name: Lokesh Banduji Ingale
• Email: support@dekhoplay.live (please write "Grievance" in the subject line)
• Address: Bhuteshwar Nagar, Gangabai Ghat Road, Nagpur, Maharashtra 440002, India

How to raise a grievance

Write to the email above with:

• your name and registered mobile number;
• a clear description of the complaint (for example about content, your account, a payment, or your personal data);
• any payment ID, title name or screenshots that help.

Timelines

We acknowledge complaints within 24 hours and resolve them within 15 days. Requests about your personal data are answered within 30 days.

If you are not satisfied with the outcome of a personal-data complaint, you may approach the Data Protection Board of India.