Refund & Cancellation Policy

Last updated 1 November 2026

This policy applies to plans bought on DekhoPlay (dekhoplay.live), operated by Lokesh Banduji Ingale.

Cancellation

Plans are one-time payments for a fixed period (for example 1, 7 or 30 days). They do not renew automatically, so there is nothing to cancel to stop future charges. Your access ends on the expiry date shown in your Profile.

Refunds

Access to the full catalogue starts instantly after payment, so plans are generally non-refundable once activated. We give a full refund if:

• you were charged but your plan was not activated within 24 hours and we could not fix it;
• you were charged twice for the same purchase;
• the Service was unavailable for most of your plan period because of a fault on our side.

How to ask for a refund

Email support@dekhoplay.live within 7 days of payment with your registered mobile number and the payment ID or invoice number (Profile → Payments). We reply within 2 working days.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay within 5–7 working days. Your bank may take a little longer to show it.

Failed or pending payments

If money was deducted but the payment failed, it is usually reversed automatically within 5–7 working days. If not, email support@dekhoplay.live with the details.